Refund and Returns Policy

Returns & Refunds:

We want you and your pup to be happy with your purchase! If you’re not satisfied, we accept returns within 14 days of delivery under the following conditions:

– Items must be unused, unworn, and in original packaging

– Custom or personalized items are final sale and cannot be returned

– Sale items are not eligible for return or exchanges

– Customers are responsible for shipping costs.

Refund Process:

1. Email us at barkingtonco@gmail.com with your order number and return request

2. We will provide you with return instructions

3. Once we receive and inspect the item, refunds will be processed within 5-7 business days to your original payment method. Shipping fees are non-refundable and customers are responsible for return shipping costs.

Exchanges:

Need a different size or colour? we offer exchanges within 14 days for items that are:

– Unworn, unwashed, and in new condition (no pet hairs or odors)

Exchange process:

1. Email us at barkingtonco@gmail.com with your order number and exchange request.

2. We will provide you with exchange instructions.

Custom & personalized items cannot be exchanged- since custom orders are made just for your pup, we can’t accept returns or exchanges on these items.

 

Damaged or Incorrect Items:

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery:

Email us at barkingtonco@gmail.com with your order number and a photo of the issue. We will replace the item (as seemed fit) at no extra cost to you!

 

Restocking Fee: All items are subject to a 20% restocking fee, this will be deducted from your refund or exchange. We also do not refund the original shipping and handling that you paid for the order.